FAQ

FAQ

Please choose one of the following questions.


How can I shop at Pronovias?

How can I buy a wedding dress at Pronovias?

To buy your wedding dress, please visit one of our stores. If you can, schedule an appointment and plan your visit. Once you are at the store, we will show you our dresses so you can choose your favorites and try them on.

When you have picked the one you want, it will be fitted to your measurements.

We will let you know as soon as your dress arrives so you can come in for a first fitting. At last you will see your dress, and we will start fitting it to your measurements.

You'll have a second fitting, to make the final adjustment. After the second fitting, our team will make sure everything is ready so you can pick up the dress a few days before your wedding. 

How many months in advance should I order my dress?

You can visit your Pronovias store whenever you like.
However, to be ready for your wedding without stressing or rushing, most brides come in to choose their dresses six months before the ceremony. This way we can have the dress ready and do all the fittings you may require. 

How do I know if a dress is available?

It's easy to find out if your favorite style is available. Just visit one of our stores and a Personal Adviser will help you with everything.

If we still haven’t answered your questions, contact us.

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Price and payment method

How can I find out the price of my dress?

Just visit a Pronovias store or any of our authorized retail points and our team will give you information about the wide range of prices of our styles. To find the retail point closest to you, use our Store Finder.

What is the best way of paying for my dress?

We offer easy, convenient payment terms:  Pronovias 3 steps

Pay a third of the total price on the day you place your order. On the day of the first fitting, you pay another third. The final third is payable on the day you pick up your dress.

Pronovias has dresses to suit every budget. Visit your nearest store and see for yourself. 

If we still haven’t answered your questions, contact us.

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Accessories

Where can I find accessories for my dress?

Pronovias has a wide range of the perfect accessories for your dress, including our collections of  accessories. Visit a Pronovias store and our advisers will recommend the accessories that best match your style and your dress.

If we still haven’t answered your questions, contact us.

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The Pronovias Service

What's special about the Pronovias service?

Pronovias wants you to look your absolute best on your wedding day. You'll find a team of advisers at our shops ready to help you to choose the right dress. Our team of seamstresses will fit your dress perfectly to your figure.

If we still haven’t answered your questions, contact us.

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Pronovias Catalog

¿How can I use the collection catalog?

There are two ways of doing this: create your exclusive, personal LookBook There are two ways of doing this: create your exclusive, personal here. Remember that Pronovias does not mail catalogs because we want to help you to choose your dress in person.

If we still haven’t answered your questions, contact us.

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Pronovias stores

How can I find my nearest Pronovias store?

We want to be close to you. That's why you'll find Pronovias in hundreds of cities all around the world. You'll find our retail points in the Store Finder section.

What happens if I want to buy a dress that is not available at the store?

Pronovias has more than 200 different dresses, including the perfect one for you. Because there are so many styles, sometimes they are not available in all our stores. But this is not a problem, because if you are sure which style you want, you can order it at any Pronovias store.

What happens if the store doesn’t have my size?

Don't worry. When your dress is ordered it is made for you in your size.

Can I buy a dress or accessory on-line?

We don't have an on-line store at the moment, but you can find our dresses and the personalized service you need in our retail points. Find your nearest retail point in the  Stores section.

If we still haven’t answered your questions, contact us.

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Your Appointment

How do I book an appointment?

You can either call the Pronovias Store yourself, or you can fill in the on-line form on this website.
We recommend you make an appointment so that our advisers can give you the attention you deserve.

Can I drop by without an appointment?

Of course you can. You’ll always be welcome and we'll take good care of you. However, so our advisers can devote themselves entirely to you, we do recommend you make an appointment.

If we still haven’t answered your questions, contact us.

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My account at Pronovias

Can I change my personal information?

You can change your personal information permanently at any time in the “My details” section. Any changes will be taken into account when processing your appointments and registrations for events and in the messages we send you.

Access “My details” by entering your username and password.

How can I recover my username and password?

Request your username and password. We’ll send them to the e-mail address you provide. Remember that the e-mail address must be the same one that you used to register.



How can I access my Pronovias account if I don’t have a username?

We've made a few changes to our website to make sure you have an unforgettable experience. One of these affects the way you access a private session.
Enter your e-mail address and you’ll receive your username shortly. 


If we still haven’t answered your questions, contact us.

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Incidents

What should I do if I can’t solve the incident?

If you haven't  found the answer to your question in our FAQs, we will help you personally.

If we still haven’t answered your questions, contact us.

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Suggestions

Can I share any suggestions I have for improvements?

Of course you can. Pronovias is always working to improve. Your suggestions will be very helpful to us. If you have any suggestions, please use the following contact form.

If we still haven’t answered your questions, contact us.

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A career with Pronovias

Where can I find out about career opportunities with Pronovias?

You'll find details of the latest career opportunities on our website where you can also send us your resumé.

If we still haven’t answered your questions, contact us.

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Business opportunities

Pronovias is always looking for new associates

We're always looking for companies and professionals to help with our international expansion.

If you’re thinking about opening a Pronovias franchise, becoming one of our distributors, or working as one of our representatives see our website for information.

If we still haven’t answered your questions, contact us.

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Preguntas Frecuentes

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